Terms of Service

Welcome to Zooqly (the “Website”, accessible at https://www.zooqly.com)! Zooqly operates an international cross-border e-commerce platform dedicated to providing you (“User” or “You”) with curated products (“Products”). Before you access or use the Zooqly website (the “Website”) and the services offered through it (the “Services”), please read these Terms of Service (“Terms”) carefully.

By using this Website, you confirm that:

You are of legal age of majority in your jurisdiction (or possess the requisite legal capacity) and have the right, authority, and capacity to enter into a legally binding agreement.
You have read, understood, and agree to be bound by all provisions of these Terms.
You agree to comply with all applicable local, national, and international laws and regulations governing your use of the Website and Services.

If you do not agree to any part of these Terms, you must immediately discontinue your access to and use of the Website and Services.

1. Scope of Services

1.1 Zooqly provides services including product display, online purchasing, payment processing (typically facilitated by third-party payment gateways), order management, and related customer support through the Website. Zooqly acts as the direct seller, and the contract for the sale of Products is formed directly between You and Zooqly.

1.2 You understand and agree that the Services provided by Zooqly may be subject to limitations such as inventory availability, geographical restrictions, and payment method availability. We reserve the right to modify, suspend, or discontinue all or part of the Services at any time without prior notice.

2. Account Registration and Security

2.1 Certain Services may require you to register an account. You must provide true, accurate, complete, and current registration information.

2.2 You are responsible for maintaining the confidentiality of your account information (including your password) and for all activities that occur under your account. You accept full responsibility for such activities.

2.3 You agree to notify Zooqly immediately of any unauthorized use of your account or any other breach of security.

2.4 Zooqly reserves the right to suspend or terminate your account if you violate these Terms or for any other reasonable cause.

3. Product Information and Purchases

3.1 Product Descriptions: Zooqly strives to ensure that product information displayed on the Website (including images, descriptions, specifications, prices, etc.) is as accurate as possible. However, due to variations in digital displays, production batches, translation errors, or unavoidable information lags, we cannot guarantee the absolute accuracy, completeness, reliability, or timeliness of this information. Product images are for illustrative purposes only, and the actual product received may have reasonable variations. If a Product received significantly differs from its Website description, please refer to our Return & Refund Policy.

3.2 Prices and Taxes:

Prices displayed typically include cost, profit, and our operational expenses, but do not include international shipping fees, insurance, customs duties, import taxes, Value Added Tax (VAT), Goods and Services Tax (GST), or any other taxes or fees levied by the customs or tax authorities of the destination country (collectively, “Cross-Border Taxes and Duties“).
You, as the purchaser, fully understand and agree that you are solely responsible for paying all Cross-Border Taxes and Duties. These may be estimated and collected at the time of payment or may be levied directly upon the Product’s arrival in your country by the logistics provider or customs authorities. Zooqly bears no responsibility for the final amount or calculation of Cross-Border Taxes and Duties.
Prices are subject to change without notice. The price displayed at the time of adding an item to your cart is not guaranteed until you successfully complete the checkout process and payment is confirmed. We reserve the right to cancel orders due to pricing errors.

3.3 Orders and Contract Formation:

Placing items in your shopping cart and initiating the checkout process constitutes an offer to purchase.
A legally binding contract for the sale of the Products listed in your order is formed between You and Zooqly only when: (a) your payment is successfully processed and confirmed as received by our payment gateway; and (b) we send you an Order Confirmation email.
Zooqly reserves the right to refuse or cancel any order after confirmation but before shipment for reasons including, but not limited to, product unavailability, pricing errors, suspected fraudulent activity, payment issues, violation of these Terms, or any other reasonable cause. If an order is canceled, we will notify you promptly and process any applicable refund.

3.4 Inventory: All Products are offered subject to availability. Items out of stock will be clearly marked or indicated during checkout. If an item becomes unavailable after order confirmation, we will notify you and cancel the unavailable item or the entire order, issuing a refund where applicable.

4. Payment

4.1 You agree to pay for all orders using the designated secure third-party payment gateway(s) (e.g., PayPal, credit card processors) integrated into our Website.

4.2 You represent and warrant that you have the legal right to use the payment method(s) you provide (e.g., credit card, debit card, PayPal account).

4.3 Security of your payment information is the responsibility of our partnered payment gateway(s). However, you are responsible for ensuring the accuracy of your payment details. Zooqly does not store your complete credit card information.

4.4 All payments must be made in the currency displayed at the time of order confirmation.

5. Shipping, Delivery & Customs

5.1 International Shipping: Zooqly utilizes third-party international logistics providers for Product delivery.

5.2 Shipping Fees: Shipping fees will be calculated and displayed during checkout based on your selected shipping method and destination country/region. Fees may include base freight, fuel surcharges, handling fees, etc. You must pay the shipping fees along with your order payment.

5.3 Delivery Times: Estimated delivery times shown on the Website are for reference only. International shipping times are subject to numerous uncontrollable factors (including, but not limited to, customs clearance speed, holidays, weather, logistics provider efficiency, destination country policies), and actual delivery times may significantly exceed estimates. Zooqly cannot guarantee exact delivery dates and bears no responsibility for losses arising from shipping delays.

5.4 Delivery & Risk Transfer:

Delivery is considered complete when the Product is delivered to your specified shipping address or is signed for by you (or your designated recipient).
Risk of loss or damage to the Products during transit passes to You upon the Products leaving the Zooqly warehouse (or supplier warehouse).
You are responsible for providing an accurate and complete shipping address and contact information. Zooqly bears no responsibility for losses arising from failed, returned, or lost deliveries due to incorrect/incomplete addresses or inability to contact the recipient.

5.5 Customs Clearance: You acknowledge that international shipments are subject to customs inspection in the destination country. You are responsible for cooperating by providing any documents or information required by customs authorities (if requested) and for paying all applicable duties and taxes (see 3.2). Zooqly is not liable for losses or delays caused by customs detention, return of goods, or similar events.

6. Returns, Refunds & Exchanges

6.1 Zooqly maintains a detailed Return and Refund Policy, which forms an integral part of these Terms. You must carefully review this policy before placing an order.

6.2 Due to the complexities and costs of international returns, our policy will clearly specify:

Conditions for accepting returns/exchanges (e.g., product defects, significant mismatch with description, wrong/missing items).
Non-returnable situations (e.g., change of mind, wrong size chosen [unless due to incorrect sizing information on the Website], minor non-defective imperfections, unsealed specific goods).
Return timeframes (typically calculated from the date you receive the Product, e.g., within 30 days).
Return process (including how to obtain a Return Merchandise Authorization – RMA, return shipping address, packaging requirements).
Your responsibility for international return shipping costs (unless the return is due to Zooqly’s error).
Refund processing methods and timelines (typically for the product price only, excluding original shipping costs; processed after receipt and inspection of the returned item).
Possibility and conditions for exchanges.

6.3 Any return must be pre-authorized by Zooqly via an RMA and strictly follow our instructions.

6.4 Refunds will be issued to the original payment method used for the order, or in another mutually agreed form.

7. Intellectual Property

7.1 The Zooqly Website and all its content, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall look and feel (collectively, “Content“), are the property of Zooqly or its content suppliers and are protected by copyright, trademark, and other intellectual property laws.

7.2 The name “Zooqly” and related logos are our trademarks or registered trademarks. You may not use these marks in any way without our prior written permission.

7.3 You are granted a limited, non-exclusive, non-transferable license to access and use the Website Content solely for the purpose of accessing and using the Services. Any other use, including but not limited to copying, modifying, distributing, transmitting, displaying, performing, sublicensing, selling, or creating derivative works based on the Content, is expressly prohibited.

8. User Conduct

You agree, when using the Website and Services, to:

8.1 Comply with all applicable laws and regulations.

8.2 Not engage in any illegal, fraudulent, infringing (including intellectual property rights), defamatory, obscene, threatening, harassing, discriminatory, or harmful activities.

8.3 Not upload or disseminate viruses, malware, or other destructive code.

8.4 Not attempt to interfere with or disrupt the integrity, operation, security, or connected networks of the Website.

8.5 Not perform any automated data scraping, crawling, or collection activities (unless explicitly permitted by us in writing).

8.6 Not impersonate any person or entity.

8.7 Not provide false or inaccurate information.

9. Disclaimer of Warranties & Limitation of Liability

9.1 “As Is” Basis: THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ZOOQLY AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE.

9.2 Use at Your Own Risk: YOUR USE OF THE WEBSITE, SERVICES, AND CONTENT IS ENTIRELY AT YOUR OWN RISK.

9.3 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZOOQLY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS (COLLECTIVELY, “ZOOQLY PARTIES”) SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF GOODWILL) ARISING OUT OF OR RELATED TO YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE WEBSITE OR SERVICES, OR RELIANCE ON ANY CONTENT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE ZOOQLY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.4 International Transactions & Uncontrollable Factors: YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT THE ZOOQLY PARTIES SHALL NOT BE LIABLE FOR:

LOSSES ARISING FROM INTERNATIONAL SHIPPING DELAYS, LOSS, DAMAGE, OR CUSTOMS ISSUES.
PAYMENT ISSUES CAUSED BY PAYMENT GATEWAY FAILURES, BANKING SYSTEM PROBLEMS, OR INACCURATE PAYMENT INFORMATION.
TRANSACTION FAILURE OR LOSS RESULTING FROM CHANGES IN YOUR COUNTRY’S LAWS/REGULATIONS, TRADE RESTRICTIONS, FOREIGN EXCHANGE CONTROLS, ETC.
SERVICE INTERRUPTIONS OR ORDER FULFILLMENT FAILURES DUE TO FORCE MAJEURE EVENTS (E.G., NATURAL DISASTERS, WAR, RIOTS, GOVERNMENT ACTIONS, PANDEMICS, STRIKES, CYBER-ATTACKS, INFRASTRUCTURE FAILURES).

9.5 Liability Cap: IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ZOOQLY PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO ZOOQLY FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM (EXCLUDING SHIPPING FEES AND TAXES).

10. Indemnification

You agree to indemnify, defend, and hold harmless the Zooqly Parties from and against any and all claims, demands, losses, liabilities, damages, judgments, awards, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

10.1 Your breach of these Terms;

10.2 Your use of the Website or Services;

10.3 Your infringement of any third-party right (including intellectual property rights);

10.4 Any content you submit; or

10.5 Your actions or omissions related to any Products purchased through the Website.

11. Links to Third-Party Websites

The Website may contain links to websites or resources operated by third parties (“Third-Party Websites“). These links are provided solely for your convenience. Zooqly has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of any Third-Party Websites. You access any Third-Party Website entirely at your own risk. We strongly advise you to read the terms and conditions and privacy policy of any Third-Party Website you visit.

12. Modification of Terms

Zooqly reserves the right, at its sole discretion, to modify or replace these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Website. You are responsible for periodically reviewing these Terms for changes. Your continued use of the Website or Services after the posting of any revised Terms constitutes your acceptance of and agreement to the modified Terms. If you do not agree to the modified Terms, you must immediately stop using the Website and Services.

13. Termination

13.1 Either you or we may terminate this agreement at any time by providing notice to the other party (for you, by discontinuing use; for us, by posting a notice on the Website or directly notifying you).

13.2 We may terminate or suspend your access to the Services immediately, without prior notice or liability, if:

You materially or repeatedly breach these Terms;
We are required to do so by law;
We cease offering the Services to users in your region (or altogether);
A force majeure event continues for an unreasonable period.

13.3 Upon termination, provisions that by their nature should survive (including but not limited to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law & Dispute Resolution) shall survive termination.

14. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or severed if modification is not possible. The validity, legality, and enforceability of the remaining provisions shall not be affected.

15. Waiver

No failure by Zooqly to exercise or enforce any right or provision of these Terms shall constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Zooqly to be effective.

16. Entire Agreement

These Terms (including any policies explicitly incorporated by reference, such as the Privacy Policy and Return & Refund Policy) constitute the entire agreement between You and Zooqly regarding your use of the Website and Services, superseding any prior or contemporaneous communications, proposals, representations, or agreements, whether oral or written.

17. Assignment

You may not assign these Terms or any rights or obligations hereunder without Zooqly’s prior written consent. Zooqly may assign its rights and obligations under these Terms to an affiliate or acquirer upon notice to you (or without notice, though typically announced on the Website).

18. Governing Law & Dispute Resolution

18.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of The People’s Republic of China , without regard to its conflict of law principles.

18.2 Dispute Resolution:

Negotiation: The Parties agree that any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably through good-faith negotiations. Negotiations shall commence within 30 days of one Party providing written notice to the other.
Consumer Rights: Nothing in these Terms shall affect any mandatory statutory rights you may have as a consumer under the laws of your country of residence (e.g., the right to bring proceedings in your local courts if applicable).

19. Language

These Terms may be provided in multiple language versions. In case of conflict, the English version shall prevail.

20. Contact Us

If you have any questions about these Terms of Service, please contact us:

Customer Support Email: contact@zooqly.com
Contact Form: https://zooqly.com/contact/